FAQs

 

What currency are prices shown in?

 


All prices displayed on our website are in U.S. Dollars (USD).

 

 

 

I just placed an order. When will it ship?

 


Orders are processed within 1–3 business days (Monday–Friday).

Once shipped, orders are typically delivered within 3–5 business days, depending on your location and shipping method.

 

 

 

Will I receive a tracking number?

 


Yes. Once your order ships, you will receive an email with your tracking number.

If you do not receive tracking information within 5 business days after shipment, please contact us at:


📧 support@bulldogsmartlock.com

 

 

 

Can I return my order if I’m not satisfied?

 


Yes. Non-installed and unused products may be returned according to our Return & Refund Policy.

 

  • Products must be returned in original condition

  • Return requests must be made within the allowed return period

  • Return shipping costs may apply

 


Please review our Return & Refund Policy for full details.

 

 

 

What if my item arrives damaged or defective?

 


If your item arrives damaged or defective, please contact us immediately at:


📧 support@bulldogsmartlock.com


Include your order number and photos of the issue.

Eligible items will be replaced or refunded according to our warranty and return policy.

 

 

 

Can I cancel my order?

 


Yes. Orders can be canceled before they ship with no penalty.


If your order has already shipped, please follow our Return & Refund Policy once the item is delivered.

 

 

 

I entered an incorrect shipping address. What should I do?

 


If you entered an incorrect address, please contact us within 24 hours of placing your order at:


📧 support@bulldogsmartlock.com


We can update the address before shipment.

Once an order has shipped, address changes may not be possible.

 

 

 

How long does shipping take?

 

 

  • Processing time: 1–3 business days

  • Delivery time: 3–5 business days after shipment

 


Shipping times may vary due to carrier delays or destination.

 

 

 

Do I need Wi-Fi to use the smart lock?

 


No. Fingerprint and keypad access work offline.

Wi-Fi is only required for remote app control.

 

 

 

How many users can I add to the lock?

 


You can add multiple fingerprints and access codes, making it ideal for families, rentals, or offices.

 

 

 

What warranty do you offer?

 


All smart locks come with a 24-month warranty for your peace of mind.

 

 

 

I still have questions. How can I contact you?

 


We’re happy to help.


📧 support@bulldogsmartlock.com

📞 (800) 492-3703


To receive faster assistance, please include your order number in your message.