Customer Satisfaction Guarantee
Customer Satisfaction Guarantee
At Bulldog Smart Lock, we are committed to providing high-quality products and excellent customer service.
Every member of our team works diligently to ensure you are fully satisfied with your purchase and overall experience. If an issue arises, we will do everything reasonably possible to make it right — that’s the Bulldog Smart Lock Way.
All Bulldog Smart Lock products include a 24-month limited warranty.
Refund & Return Policy (Physical Products Only)
We offer a 30-day money-back guarantee on eligible physical products, subject to the conditions below.
Eligible Returns
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Returns must be requested within 30 days of delivery
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Products must be unused, non-installed, and in original packaging
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Prior authorization is required before returning any product
To request a return authorization, contact us at:
📧 support@bulldogsmartlock.com
📞 (800) 492-3703
Refunds for Non-Defective Products
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Approved returns of new, unopened items will be refunded minus original shipping costs
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Return shipping costs are the responsibility of the customer
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Refunds are issued to the original payment method only
Defective or Incorrect Items
If you receive an item that is defective or incorrect due to our error:
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Bulldog Smart Lock will cover return shipping
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You may choose a replacement or a refund
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Replacement items will be shipped using upgraded shipping when available
Refunds are processed within 2–4 weeks, which includes:
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Return transit time
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Inspection and authorization
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Payment processing time
Refund Processing Time
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Refunds are issued to the original payment method
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Processing times may vary depending on your financial institution
Important Notes
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Installed products are not eligible for refund (replacement only under warranty)
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Unauthorized returns cannot be processed
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Shipping charges are non-refundable unless the return is due to our error
Contact Information
Bulldog Smart Lock
📧 support@bulldogsmartlock.com
📞 (800) 492-3703