✅ RETURN & REFUND POLICY
Bulldog Smart Lock
Last updated: 12/21/2025
🔹 Non-Installed Product Returns
At Bulldog Smart Lock, we take great care to ensure that the information provided on our website is accurate and helpful in selecting the right product. However, we understand that a product may not always meet your needs.
If you are not completely satisfied with your purchase, you may return non-installed products in their original, unopened packaging within 14 days of receiving your order for a refund.
Conditions:
• The product must be unused and unopened
• The original order number must be provided
• Return shipping costs are the responsibility of the customer
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🔹 Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or incorrect, please contact us immediately.
• Eligible returns must be reported within the product warranty period
• Products returned after 90 days from purchase are eligible for replacement only
• In these cases, we will refund the return shipping cost
Please retain proof of return shipment. We cannot be responsible for items lost in transit without tracking confirmation.
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🔹 Returns Process (RMA Required)
To ensure fast and accurate processing, all returns require prior authorization.
How to initiate a return:
1. Email support@bulldogsmartlock.com
2. Include your order number
3. Request a return authorization (RMA)
Once approved, we will send you return instructions.
⚠️ Returns sent without prior authorization cannot be processed.
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🔹 Refund Processing Time
• Refunds are issued to the original payment method
• Please allow up to 3 weeks after we receive your return
• Refunds are not available after 90 days from the purchase date
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🔹 Installed Products
Installed products are non-returnable.
If an installed product is found to be defective, it will be replaced under warranty, not refunded.
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🔹 Subscriptions (If Applicable)
Monthly subscription services include a 7-day money-back guarantee.
• Requests must be made within 7 days of purchase
• Refunds are processed within 3–5 business days
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🔹 Consumer Rights (U.S.)
This policy does not limit any rights you may have under U.S. consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC).
For more information about online shopping rights, visit:
👉 https://www.usa.gov
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📞 Contact Information
Bulldog Smart Lock
📞 Phone: (800) 492-3703
📧 Email: support@bulldogsmartlock.com
